Privacy Policy
Florida Foam Factory
14356 New Blossom Lane
Phone: (407) 329-2004

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At Florida Foam Factory, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name, address, phone number, and email address

• Payment and billing information

• Communication preferences, including opt-in status for text messaging

• Other data you choose to provide through our website or customer service

2. How We Use Your Information

We use the information you provide to:

• Fulfill product orders and deliver services

• Improve customer service and support operations

• Communicate promotions, updates, or company news (only if opted-in)

• Send transactional communications like order confirmations or appointment reminders

• Respond to customer inquiries or requests

3. SMS and Mobile Messaging

We may collect mobile numbers for the purpose of sending transactional SMS communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

4. How We Share Your Information

We do not sell or disclose your personal information to outside parties for marketing or promotional purposes.

Any sharing of information is limited to trusted service providers that help us operate our business (such as payment processors, delivery services, or customer service platforms). These providers are only given access to the data necessary for their function and are obligated to protect it.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We use a variety of security measures to maintain the safety of your personal information when you submit a request, place an order, or access your account.

6. Your Consent

By using our website and services, you consent to this privacy policy and its terms regarding data collection and usage.

7. Changes to Our Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted to this page with an updated effective date.